- Successful Friends Deal: A customer will first start the deal by making payment to reserve the product and share the deal to get the required number of people to join the deal and make payment within the stipulated time period for the Friends Deal orders to be successful.
- No cancellations will be allowed for successful Friends Deal(s).
- Each Friends Deal will be sent as one parcel. Orders cannot be combined with other parcels or shipment.
- Once a Friends Deal has been started:
a) Customers will have 15 minutes to make payment to complete the deal.
b) Customers will have 24 hours or the remaining amount of time left from the timed deal, whichever that ends earlier, to share the Friends Deal and find the required number of people to join the deal.
a) Unsuccessful Friends Deal: The required number of people (slots) needed for the deal is not met within the stipulated time period of the Friends Deal and/or when the item is out of stock.
b) Over Selling: In order to minimise the effect of unsuccessful Friends Deal(s) and to allow for more customers to get the chance to secure a Friends Deal, we may oversell our Friends Deal products. In the event of an overselling situation, we will honour successful Friends Deal orders based on a first-come-first-serve basis, while stocks last. All other orders will be considered unsuccessful and a refund process will be initiated.
- Refunds: For each unsuccessful Friends Deal, ezbuy (formerly 65daigou) will refund full payment amount to customers’ accounts.
- ezbuy (formerly 65daigou) reserves the right to amend, update or terminate any on-going promotions, terms and conditions, or features of Friends Deal without prior notice.
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